Returns & Refunds Policy

Eligible Return Reasons

Returns are accepted for the following justified reasons:

• Item significantly different from listing description or images
• Item arrived damaged during shipping
• Item received in different condition than described
• Wrong item sent by seller
• Item not received within expected delivery timeframe

Return Timeframe

Return requests must be initiated within 72 hours of delivery confirmation(based on carrier tracking information). Returns cannot be processed after this timeframe unless there are exceptional circumstances.

Items Not Eligible for Return

• Subjective reasons (simply not liking the item)
• Buyer's remorse or change of mind
• Items damaged by buyer after delivery
• Digital products or services already delivered
• Perishable items or items with hygiene concerns

Refund Timeline

Once a return is approved and the item is received back by the seller (for physical returns), or immediately (for digital items or unshipped orders), the refund process begins. Refunds typically take 3-5 business daysto appear on your original payment method.

Refund Method

Refunds are processed to your original payment method. If the original payment method is no longer available, we will work with you to find an alternative refund method.

Return Shipping

For items that are not as described or damaged during shipping, the seller is responsible for return shipping costs. For other eligible returns, return shipping costs may be deducted from the refund amount.

Before Shipment

You can request to cancel an order that has not yet been shipped. The seller will be notified and can approve or deny the cancellation. If approved, your payment will be refunded in full.

Auto-Cancellation

Orders may be automatically cancelled if the seller doesn't confirm shipping within 72 hours of purchase. In such cases, you will receive a full refund automatically.