Customer Support

We're here to help you

Have questions about your order, account, or selling on Koopel? Our dedicated support team is ready to assist you. Choose your preferred method below.

24/7 Email Support

Phone Support Mon-Fri

Satisfaction

Guaranteed

Email Support

Best for non-urgent inquiries, detailed questions, or sending attachments. We typically reply within 24 hours.

[email protected]

Phone Support

Need immediate assistance? Speak directly with our support team. Available Mon-Fri, 10 AM - 6 PM EST.

+1 (929) 464-6212

Mailing Address

MOWA LABS LLC
1317 Edgewater Dr #307, Orlando, FL 32804
United States

Business Hours

Monday - Friday: 10:00 AM - 6:00 PM EST
Saturday - Sunday: Closed
Email support monitored 24/7

Frequently Asked Questions

Quick answers to common questions about Koopel.

Click on the 'Sign Up' button at the top right corner of the homepage. Fill in your details, and you'll be ready to start buying and selling in no time.

Listing items is free! We currently charge 0% selling fees when your item sells. This means you keep 100% of your earnings.

Once your order is shipped, you will receive a tracking number via email. You can also track your order directly from your account dashboard under 'My Orders'.

We accept all major credit cards. All transactions are secure and encrypted for your safety.

Yes, we have a buyer protection policy. If an item arrives damaged or significantly different from the description, you can request a return within 3 days of delivery.

Still can't find the answer?

Our team is always happy to help. Send us an email and we'll get back to you as soon as possible.

Contact Support